COMMON HOME TRY-ON QUESTIONS
Your loan-me service is genius, can you tell me more?
We are happy that this service is popular with our clients. You can find more info by visiting the loan-me page.
Can the dresses be delivered on an exact date?
While we would LOVE to make this happen for you, it is out of our control when using standard shipping. This is, however, possible if you opt for expedited shipping. Expedited shipping is usually 2nd day or overnight. If you would like to upgrade your shipping, we will use your address to get shipping quotes. Contact us and let us know your intent to upgrade.
Is a signature required upon delivery for the loan me package?
Yes, a signature is required upon delivery. The package will not be delivered without a signature.
Will the loan fee be credited towards my purchase?
Domestic clients (USA) who originally loaned one dress will receive a $50 refund after their wedding dress purchase. If you originally loaned two dresses, you receive a $100 refund after your purchase. If you loaned three dresses, $150 is refunded after your purchase. Please note, refunds are only applied when the purchase is made within 30 days from when the client receives the sample. If you loaned four dresses, $150 is refunded. Dreamers & Lovers issue a credit/refund for up to three dresses. Loan credits are only given if a purchase is made. If you do not end up purchasing one of the dresses, no refunds are given.
International clients (AUS, CA, NZ, UK) also receive the same credit as listed above for domestic clients, up to $150.
In addition to the $50 US loan fee, there is an additional charge. What is that charge?
The amount in question is a temporary hold. The amount in question is a temporary hold. If trying 1 dress, there is a $1000 hold. If trying 2 dresses, there is a $1500 hold. If trying 3 dresses, there is a $2000 hold. If trying 4 dresses, there is a $2500 hold. We remove the amount held once we receive the dresses back in the original condition sent. If you are trying one sample, you will see a hold of $1,000 on your credit card. This temporary hold will be removed once Dreamers & Lovers receive the dresses back in their original condition.
I don't know my measurements, why do you need that for a sample gown?
Wedding dress sizing tends to be different from street size. Different wedding brands have different sizing, so having your measurements allow us to get you the best possible size to try. Need help with measurements? Let us know. We are happy to hop on a quick Facetime/Zoom call with you. We’ll help with getting the right measurements.
What are your shipping terms?
Domestic packages are sent via USPS Priority Mail, with signature required. Once shipped, your sample dress order usually arrives to you within 6-7 days.
International packages are sent via FEDEX, with signature required. Once shipped your sample dress usually arrives within 3-6 days.
I am located in Australia and just purchased the loan-me option, but I was told that based on my zip-code there is an additional $60?
Yes, certain International zip-codes and towns are considered remote areas, and DHL does assess a surcharge to these orders. In short, a remote area is one that falls 100 km away from a major city. If your address falls within a remote area, someone from Dreamers & Lovers will contact you via email to notify you after receiving your loan-me order.
I ordered the dress with ivory liner, but a dress with nude liner was sent to me?
Unfortunately we do not have every sample size in ever color combination available to send. We do send out swatch cards with the sample to show what the color would look like. If you are only interested in a particular color combo, please state in your order notes that if that size/color combo is not available, then do not send.
I requested a size 4, but a size 8 was sent, can you send another?
Before sending the sample dress out, we request your body measurements (bust, waist, and hips). We then use these measurements to determine the size to send. We take in to account the largest body measurement to decide the size. It is seldom that a sample dress will fit perfectly. Many brides are a different size on top and on bottom. Please use the clamps provided, to give you a general idea of the fit. If you do like the dress, and order it, a dress would be custom made to your actual measurements.
I would like to schedule that FEDEX/UPS hold the package for a couple days, or redirect/delay the package?
This is not allowed. Clients should not schedule any holds/redirects/delay with the shipping carrier.For each day the package has been held/delayed/redirected, this accrues as a daily late rate of $50 per day. On the fifth day, if the dress is not returned, the full amount of the dress is charged.
What happens if I keep the dress more than 48 hours?
For each day in excess of 48 hours that the dress is kept, there is a $40 daily rate charged to your credit card. On the fifth day, if the dress is still not returned, the full amount of the dress is charged.
What if I get makeup/soil spots on the dress, or caused damages to the dress?
We ask that you return the dresses in the same condition, in which they are sent to you. Makeup stains and other soil spots will result in a $100 dry-cleaning fee charged to your credit card. Other damages including broken zipper, excessive hair, noticeable wear, or tears will result in a cost up to the full price of the dress. Please send the sample dress back as originally received.
After the 48 hour try-on period, how do I send the dress back to the Dreamers & Lovers studio?
Domestic clients are required to take the package into
International clients will have the package picked up from the original delivery address. A Dreamers & Lovers associate will contact you by email with pickup date and time.
I live in the U.S, but I am being charged $125 per dress at checkout?
By default, the loan price show $125, however, once you enter your billing address as USA, and uncheck the’ship to a different address’, this should correct the total. If it is not corrected, you may need to refresh your browser. If you continue to have problems, you can put the transaction through at the $125 price point, and we will then refund you the next business day.
I received the dress, and while it is beautiful it is not for me, what happens next?
We wish you could have found ‘the-one’ with us:-) Send the dress back as outlined in our policy, and once we receive the dress back in the original condition in which it was sent, the temporary hold placed on your credit card will be removed. The $50 per dress loan-fee initially paid is non-refundable.
